Support
Email us at support@faxfair.com.
What to include in your email
- The date and rough time you sent the fax.
- The last 4 digits of the fax number you sent to.
- What the receipt says, like Fax delivered or Line busy.
Please don't attach the document or include private details like a Social Security number, because we don't need them to help.
Why a fax didn't go through
If a fax from the app fails, the fax held for it goes back to your balance.
Possible reasons for a failure
| The receipt says | What happened | What to do |
|---|---|---|
| Line busy | The fax on the other end was on another call. | Try again in a few minutes. |
| No answer | The line rang, but nothing picked up. | Check the number, or try again later. |
| Not a fax line | A person or voicemail answered instead of a fax machine. | Ask the recipient for their fax number. |
| Call declined | The other end refused the call. | Ask the recipient to accept faxes, then try again. |
| Number not in service | This number doesn't connect. | Check the digits and try again. |
| Outside our area | We send faxes to the US and Canada only. | Use a US or Canadian fax number. |
| Line dropped | The connection broke before every page went through. | Try again. |
| Can't read the file | The document is damaged or too large to fax. | Save it again as a PDF, or scan the pages instead. |
| Our line had a problem | Something went wrong on our side. | Try again in a few minutes. |
| Took too long | The fax couldn't get through within two hours. | Try again later. |
Try again sends the same pages to the same number. Change number opens the fax with the same pages and cover page, ready for a new number.
Waiting for a line means all our fax lines are busy. Your fax goes out in turn, and the receipt shows your place in line.
If you sent the fax from faxfair.com, its private status page shows what happened. When a website fax fails, we cancel the payment, so your card is never charged.
A fax number from this website
We email each fax sent to your number to you as a PDF. Your private inbox page lists the same faxes, with your number, its days left, Add days and Change email. If a fax doesn't arrive, check your spam folder and the inbox page first.
Anyone with the link to your inbox can open your faxes. If you shared it by mistake, choose Get a new link on the inbox page. We email you a new link, and the old one stops working at once.
Lost the link to your inbox? Open the inbox page and type the email you gave when you bought the number, and we'll send the link again. When you email us about a number, include the number but not the inbox link, because anyone with the link can open your faxes.
Common questions
What do I do when my fax fails?
You get the fax back, so it costs nothing. The receipt says what went wrong and how to fix it. Its Try again and Change number keys use the same pages, so you don't need to scan again.
The app says delivered, but they say they didn't get it.
Delivered means the fax machine or fax service at that number accepted the pages. Ask the office to check the machine, its paper tray and who collects incoming faxes, and check that you used the right number.
Do you keep my document?
No, we delete it from our servers once the fax is delivered or fails. A copy stays on your iPhone with the fax in Recent faxes, so you can view it, share it or send it again.
Can I keep the faxes I bought when I get a new iPhone?
Yes. Before you erase the old iPhone, open FaxFair on it and tap Settings, then Email support, and send the email. Then do the same on the new iPhone. We'll move the faxes you bought to the new one. If you delete FaxFair and install it again on the same iPhone, you keep your faxes and stamps.
Where do faxes I receive appear?
For a number from this website, in your email as PDFs and on your private inbox page. In the app: tap the Receive faxes key on Home, which shows your number once you have one. If you allow notifications, the app tells you when a fax arrives, without naming the sender. Received faxes don't use any of your faxes.
What happens when my fax number ends?
The app reminds you 3 days before it ends, or 1 day before for a 7-day number. After it ends, we keep the number 3 more days, and faxes sent to it still arrive but stay locked until you add days. Then we release the number and delete everything received on it from our servers. Faxes you opened stay on your iPhone.
I got a new iPhone. Can I keep my fax number?
Yes. Sign in with the same Apple Account, install FaxFair, open Receive faxes and tap Restore a number, and the number moves to the new iPhone.
My free first fax didn't show up.
Close FaxFair and open it again, and it will check for your free fax. Each iPhone gets one free first fax. If the app says this iPhone has already used it, we can't give it again.
I have a problem with a payment.
Apple handles all payments in the FaxFair app, and we never see your card details. For a problem with something you bought in the app, use Apple's Report a Problem page at reportaproblem.apple.com. You can also email us and we'll help where we can.
More help
- Privacy policy: what we keep, for how long, and how to ask us to delete it.
- Terms: how pages and fax numbers work.